Refund & Cancellation

If you are not completely satisfied with your purchase, simply
return the goods to our warehouse within 7 days of receiving it.
Refund policy is available for creation perfume and concentrated oil
only. Requested refund money will be transferred to customer account
within 15 working days after deducting the 15 AED as delivery
charges.

We learned from years of experience that most order returns are due
to wrong size selection by customers. To avoid this common mistake,
we always help our customers choose the correct size for them.

The cost and safety of the goods are your responsibility until they
reach us. Therefore, we recommend for security purposes that you
insure the parcel for the value of the goods and retain all records
of delivery.

Please quote your order reference number in all correspondence and
ensure you include the original invoice with your parcel.

Refund Options

Buyers will be reimbursed in the same method of payment used to pay
for the item.

For the refunds we have the following options:

- Money Back (Same method used to pay, whether Stripe or
Debit/Credit Card payment)

Incorrect Goods/Faulty Product Received

We inspect all products sent before shipping to ensure the highest
possible standards, but if for some reason the product you have
received is not what you ordered or is somehow faulty, please
contact info@jdardesign.com immediately quoting your order number and details of the product you
wished to purchase and/or stating the problem with the item received
and specifying whether you require a refund or a replacement. We
will then advise on how to proceed with the return.

Order Cancellation

If you have not yet received your order, please contact info@jdardesign.com as soon as possible to arrange a cancellation before the order is
dispatched for a full refund.

Please note that if you have decided to cancel your order and your
order has already been processed and dispatched to you, it will be
necessary for you to return the goods so we can process your refund.
The whole amount of the order will be refunded to you excluding
shipping charges.

Return Address

Jdar Design,
Dubai, Meydan Free Zone.
P.O.Box: 001100. DXB. UAE

Exclusion to the Policy

Discounted items and Items on SALE are Non-Returnable and
Non-Refundable.

During a promotional period, the cost of shipping may not be
refunded unless a faulty item is sent out.

Mind change or wrong size selection refunds will be issued after
deducting actual shipping costs.

In case of a refund request due to mind change or wrong size
selection, the cost of shipping will NOT be refunded.